Política de privacidad, Aviso legal e Derecho de Retirada


Data protection and consent

Table of Contents
  • Objective and responsible authority
  • Basic information on data processing
  • Processing of personal data
  • Collection of access data
  • Cookies & Range Measurement
  • Google Re / Marketing Services
  • Facebook social plugins
  • Facebook Remarketing
  • Twitter buttons
  • Newsletter
  • Integration of third-party services and content
  • User rights and deletion
  • No warning without prior contact
  • Changes to data protection

1. Objective and responsible position

This privacy policy clarifies the nature, scope and purpose of the processing (including collection, processing and use, and obtaining of consent) of personal data within our website and its related websites, functions and contents (collectively referred to as “online offer” “Website”). The privacy policy applies regardless of the domains, systems, platforms, and devices (e.g., desktop or mobile) on which the online offer is run. Personal data is any data who are personally referable to you, e.g. Name, address, e-mail addresses, user behavior.

Provider of the online offer and the data protection law responsible entity pursuant to Art. 4 para. 7 EU Data Protection Regulation is VIP-Hospitality Sportainment GmbH, Rheinpromenade 10, 40789 Monheim on the Rhine, Germany (hereinafter referred to as “Provider”, “we” or “us”). For the contact possibilities we refer to our imprint.

The term “user” covers all customers and visitors of our online offer. The terms used, e.g. “Users” are gender neutral.

2. Basic data on data processing

We process personal data of the users only in compliance with the relevant data protection regulations according to the dictates of data and data protection. This means that the data of the users will only be used if a legal permission has been given, in particular if the data required for the provision of our contractual services as well as online services are required, or are legally prescribed or processed when consent is given.

We take organizational, contractual and technical safety measures in accordance with the state of the art to ensure that the provisions of the Data Protection Act are complied with and to thereby protect the data processed by us against accidental or intentional manipulation, loss, destruction or access by unauthorized persons protect.

If, within the framework of this data protection declaration, content, tools or other means are used by other providers (hereinafter referred to collectively as “third-party providers”) and whose registered office is abroad, it is assumed that a data transfer to the main states of the third-party takes place. The transmission of data to third countries is either based on legal authorization, user consent or special clauses of the contract, which ensure a legally required security of the data.

3. Processing of personal data

In addition to the use expressly stated in this data protection declaration, the personal data are processed for the following purposes on the basis of legal authorizations or user consent:

  1. Providing, carrying out, maintaining, optimizing and securing our services, services and user services;
  2. Ensuring effective customer service and technical support.

We only pass on the data of the users to third parties if this is necessary for billing purposes (for example to a payment service provider) or for other purposes if necessary to meet our contractual obligations against the users (e.g., addressing the supplier).

When contacting us (via contact form or email), the user’s data are stored for the purpose of processing the inquiry as well as in the event that connection questions arise.

Personal data will be deleted if they have fulfilled their intended use and do not preclude the cancellation of any retention obligations.

In the case of merely informative use of the website, ie if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following information that is technically necessary for us to display our website and to ensure its stability and safety. (Legal basis is Art. 6 para. 1 p. 1f General Data Protection Regulation). Every time a website is called up, the web server merely automatically stores a so-called server log file, which can be used, for example. contains the name of the requested file, your IP address, the date and time of the retrieval, the amount of data transferred and the requesting provider (access data), and documents the retrieval.

When you contact us by e-mail or through a contact form, the information you provide (such as your e-mail address, name, telephone number, address, website) will be stored by us.

4. Collection of access data

We collect data about each access to the server on which this service resides (so-called server logfiles). Access data includes the name of the retrieved web page, the file, the date and time of the retrieval, the amount of data transferred, the successful retrieval message, the browser type, the user’s operating system, the referrer URL, the IP address, and the requesting provider.

We use the log data without assignment to the user of the user or other profile creation according to the legal regulations only for statistical evaluations for the purpose of the operation, security and optimization of our online offer. However, we reserve the right to check the log data at a later date, if there is a reasonable suspicion of unlawful use.

5. Cookies & Range Measurement

Cookies are information which is transmitted by our web server or web servers of third parties to the web browsers of the users and stored there for a later retrieval. The users are informed about the use of cookies in the framework of pseudonym measurement of the extent of the scope of the data protection.

It is also possible to view this website in the absence of cookies. If users do not want cookies to be stored on their computer, they are asked to disable the corresponding option in the system settings of their browser. Stored cookies can be deleted in the system settings of the browser. The exclusion of cookies can lead to functional limitations of this online offer.

There is a possibility to see many company online ad cookies on the US site http://www.aboutads.info/choices or the EU site http://www.youronlinechoices.com/uk/your-ad-choices/ to manage.

This website uses persistent cookies. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookies. You can delete the cookies in the security settings of your browser at any time.

6. Google Re / marketing services

We use Google’s marketing and remarketing services (“Google Marketing Services”), 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”).

The Google Marketing Services allow us to view advertisements for and on our website in a more targeted way, to show users only ads that potentially meet their interests. If users e.g. Ads for products for which he or she has been interested in other websites is referred to as “remarketing”. For these purposes, when Google and other websites where Google Marketing services are active, Google will execute Google’s code directly, and we will add (re) marketing tags (invisible graphics or code, too as “Web Beacons”) in the website. With their help, an individual cookie, that is, a small file (instead of cookies, comparable technologies can be used). The cookies can be set by different domains, including google.com, doubleclick.net, invitemedia.com, admeld.com, googlesyndication.com, or googleadservices.com. In this file, you will be informed which web pages the user has visited, for which content he is interested and what offers he has clicked, as well as technical information on the browser and operating system, referring websites, visit time and further information on the use of the online offer. The IP address of the users is also recorded, whereby we inform Google Analytics that the IP address has been shortened within the European Union or in other countries of the European Economic Area Agreement, and only in exceptional cases Server from Google in the USA and is shortened there. For the exceptional cases in which Personal Information is transferred to the US, Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US Framework. The IP address is not merged with the user’s data within other Google offers. This information may also be linked to such information from other sources. If the user subsequently visits other websites, the advertisements matched to him can be displayed according to his interests.

The data of the users is pseudonymously processed within the framework of the Google marketing services. That Google stores and processes e.g. not the name or email address of the users, but processes the relevant data cookie-related within pseudonymous user profiles. That from the point of view of Google, the ads are not managed and displayed for a specifically identified person, but for the cookie holder, regardless of who is the cookie owner. This does not apply if a user has explicitly permitted Google to process the data without this pseudonymization. The information collected by “DoubleClick” about the users is transmitted to Google and stored on Google’s servers in the USA.

The Google Marketing Services we use include: the online advertising program “Google AdWords”. In the case of Google AdWords, each AdWords customer receives a different “conversion cookie”. Cookies can not be tracked through the websites of AdWords customers. The information collected using the cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. AdWords customers will see the total number of users who have clicked on their ad and have been redirected to a conversion tracking tag. However, they do not receive any information that allows users to be personally identified.

We use third-party advertising on the basis of Google’s DoubleClick marketing service. DoubleClick uses cookies that enable Google and its affiliate sites to display ads based on users’ visits to the site or other sites on the Internet.

We also include advertisements from third parties based on Google’s AdSense advertising service. AdSense uses cookies that enable Google and its affiliate sites to display ads based on users’ visits to the site or other sites on the Internet.

Another Google Marketing service we use is Google Tag Manager, which allows Google Analytics and Marketing services to be included in our website (eg, “AdWords”, “DoubleClick” or “Google Analytics”).

For more information about Google’s use of the data for marketing purposes, visit the Overview page: https://www.google.com/policies/technologies/ads, Google’s privacy policy is available at https://www.google.com/policies/privacy available. Google Ireland Limited, Gordon House, Barrow Street, Dublin, D04 E5W5, Dublin, Ireland, Phone 01 5431000.

If you’re unsure of how Google Marketing services are captured, you can use Google’s set-up and opt-out capabilities: http://www.google.com/ads/preferences.

7. Facebook Social Plugins

Our online offer uses social plugins of the social network facebook.com, operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland (“Facebook”). The plugins are recognizable on one of the Facebook logos (white “f” on a blue tile, the terms “Like”, “Like” or “thumb up”) or are marked with the addition “Facebook Social Plugin”. The list and the appearance of the Facebook Social Plugins can be viewed here: https://developers.facebook.com/docs/plugins/.

When a user calls a function of this online offer that contains such a plugin, his device establishes a direct connection to the Facebook servers. The content of the plugin is transmitted directly from Facebook to the user’s device and integrated into the online offer. Users can create usage profiles from the processed data. We therefore have no influence on the extent of the data that Facebook collects with the help of this plugin and therefore informs the users according to our knowledge.

Through the integration of the plugins, Facebook receives the information that a user has called the corresponding site of the online offer. If the user is logged into Facebook, Facebook can assign the visit to his Facebook account. If users interact with the plugins, for example press the Like button or comment, the corresponding information from your device is sent directly to Facebook and stored there. If a user is not a member of Facebook, there is the possibility that Facebook will get his IP address and save it. According to Facebook is stored in Germany only an anonymous IP address.

The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as the rights and settings for the protection of the privacy of the users, can be found in Facebook’s privacy statement: https://www.facebook.com/about/privacy/.

If a user is a Facebook member and does not want Facebook to collect data about him through this website, and to link his or her member data stored on Facebook, he must log out of Facebook before using our online offer and delete his cookies. Further settings and inconsistencies to the use of data for advertising purposes are possible within the Facebook profile settings: https://www.facebook.com/settings?tab=ads or via the US-American site http://www.aboutads.info/choices/ or the EU site http://www.youronlinechoices.com/. The settings are independent of the platform, that is, they are used for all devices, such as desktop computers or mobile devices.

The data transfer takes place regardless of whether you have an account with the plugins provider and are logged in there. If you are logged into the plugins provider, your data collected from us will be assigned directly to your existing account with the plugins provider. If you press the activated button and, for example, the page linking, the plugins provider also stores this information in your user account and shares it with your contacts publicly. We recommend that you log out regularly after using a social network, but especially before activating the button, as this will prevent you from being assigned to your profile with the plug-in provider.

8. Facebook Remarketing

Within our online offer, the so-called “Facebook-Pixel” of the social network Facebook, which is provided by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA or, if you are a resident of the EU, 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland (“Facebook”). With the help of the Facebook pixel, Facebook is able to determine the visitors of our offer as a target group for the display of ads, so-called “Facebook Ads”. Accordingly, we use the Facebook -pixel to display our Facebook ads only to those who have also shown interest in our website. That is, with the help of Facebook, we want to make sure that our Facebook ads match the potential user interest and do not bother us. With the help of the Facebook pixel, we can also understand the effectiveness of Facebook’s advertising and market research ads, where we’ll see if users have been redirected to our website after clicking on a Facebook ad.

The Facebook-pixel will be integrated directly into Facebook by Facebook, and you can use a so-called cookie, that is, on your device. a small file. If you then log on to Facebook or in the logged-in status Facebook, the visit of our offer will be noted in your profile. The data collected about you are anonymous for us, so we do not offer any conclusions about the identity of the users. However, the data are stored and processed by Facebook so that a connection to the respective user profile is possible. The processing of the data by Facebook takes place within the framework of Facebook’s data usage directive. For more information about how the remarketing pixel works, and how to display Facebook ads, see Facebook’s data usage policy: https://www.facebook.com/policy.php.

You can dislike the capture by the Facebook pixel and use your data to display Facebook ads. To do this, you can visit the Facebook page, where you can follow the tips on the settings for user-based advertising: https://www.facebook.com/settings?tab=ads or the contradiction on the US site http://www.aboutads.info/choices/ or the EU site http://www.youronlinechoices.com/. The settings are independent of the platform, that is, they are used for all devices, such as desktop computers or mobile devices.

9. Twitter buttons

We use the buttons of the service Twitter. These buttons are offered by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. They are recognizable by terms such as “Twitter” or “episode” or linked to a stylized blue bird. With the help of the buttons it is possible to share a post or website of this online offer on Twitter or to follow the provider on Twitter.

When a user browses a web page of this online offer that contains such a button, his browser builds a direct link to the Twitter servers. The content of the Twitter buttons is transmitted directly from Twitter to the user’s browser. We therefore have no influence on the extent of the data that Twitter collects with the help of this plug-in and inform the users according to our knowledge. According to this, only the IP address of the user is transmitted to the URL of the respective web page when the button is referred to, but not for purposes other than the representation of the button.

For more information, see Twitter’s privacy policy at http://twitter.com/privacy.

The data transfer takes place regardless of whether you have an account with the plugins provider and are logged in there. If you are logged into the plugins provider, your data collected from us will be assigned directly to your existing account with the plugins provider. If you press the activated button and, for example, the page linking, the plugins provider also stores this information in your user account and shares it with your contacts publicly. We recommend that you log out regularly after using a social network, but especially before activating the button, as this will prevent you from being assigned to your profile with the plug-in provider.

10. Newsletter

With the following information, we will clarify the contents of our newsletter as well as the registration, dispatch and statistical evaluation procedure as well as your right of objection. By subscribing to our newsletter, you agree to the receipt and the procedures described.

Content of the newsletter: We send newsletters, e-mails and other electronic notifications with promotional information (“Newsletter”) only with the consent of the recipient or a legal permission. If the content of the newsletter is specifically described in the course of an application for the newsletter, they are decisive for the user’s consent. Our newsletters also contain the following information: our products, offers, promotions and our company.

Double opt-in and logging: The registration for our newsletter takes place in a so-called double-opt-in procedure. That You will receive an e-mail after registration, in which you will be asked to confirm your registration. This confirmation is necessary, so that nobody can log on with foreign e-mail addresses. The registrations for the newsletter are recorded in order to be able to prove the registration process according to the legal requirements. This includes the storage of the login and the confirmation time, as well as the IP address. The changes to your data stored with the shipping service provider are also recorded. If you do not confirm your registration, your information will not be saved.

Shipping service providers: The newsletter is sent by InTouch CRM. (hereinafter referred to as “shipping service provider”). The data protection regulations of the shipping service provider can be viewed here: InTouch CRM

The e-mail addresses of our newsletter recipients, as well as their further data, described in the context of these notes, are stored on the servers of the dispatch service provider. The shipping service provider uses this information to send and evaluate the newsletters on our behalf. Further, the shipper may use this data to optimize or improve his own services, e.g. for the technical optimization of the dispatch and the presentation of the newsletters or for economic purposes in order to determine from which countries the recipients come. However, the shipping service provider does not use the data of our newsletter recipients to write it down or pass it on to third parties.

Registration data: To register for the newsletter, it is sufficient to specify your name, first name and e-mail address. Optional, please provide the following details: address, company, telephone number, event interest, to adapt the contents of the newsletters to the interests of our readers.

Statistical survey and analysis – The newsletters contain a so-called “web-beacon”; a pixel-sized file retrieved from the server of the shipping service provider when the newsletter is opened. In the context of this call, technical information, such as information on the browser and your system, as well as your IP address and time of the retrieval, are collected. This information is used to technically improve the services based on the technical data or the target groups and their reading behavior based on their retrieval locations (which can be determined using the IP address) or the access times. Statistical surveys also include determining whether the newsletters are opened, when they are opened, and which links are clicked. This information can be assigned to individual newsletter recipients for technical reasons. It is, however, neither our aim, nor that of the shipping service provider, to observe individual users. The evaluations serve us much more to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.

Cancellation / Revocation – You may terminate the receipt of our newsletter at any time, Revoke your consent. At the same time, your consents will be extinguished in their dispatch by the shipping service provider and the statistical analyzes. A separate cancellation of the dispatch by the shipping service provider or the statistical evaluation is unfortunately not possible. You will find a link to the termination of the newsletters at the end of each newsletter.

11. Integration of third party services and content

It may happen that within our online offer, third-party content or services, such as city maps or fonts, are integrated from other websites. The inclusion of third-party content always requires that the third-party providers perceive the IP address of the users because they can not send the content to the user’s browser without the IP address. The IP address is therefore required for the display of these contents. Furthermore, the providers of third-party content can set their own cookies and process the data of the users for their own purposes. Users can create usage profiles from the processed data. We will use this content in a data-saving and data-avoiding manner, as well as reliable third-party providers with regard to data security.

The following illustration provides an overview of third-party providers as well as their contents, together with links to their data protection clarifications, which provide further information on the processing of data and, already mentioned here, include possibilities for contradiction (so-called opt-out):

  1. External fonts from Google, Inc., https://www.google.com/fonts (“Google Fonts”). The Google Fonts are integrated by a server call on Google (usually in the USA). Privacy Policy: https://www.google.com/policies/privacy/, Opt-Out: https://www.google.com/settings/ads/.
  2. Third-party Google Maps service, Google Maps, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Privacy Policy: https://www.google.com/policies/privacy/, Opt-Out: https://www.google.com/settings/ads/.

12. Rights of users and deletion of data

Users have the right, on request, to receive information free of charge about the personal data that we have stored about them.

In addition, users have the right to correct inaccurate data or deletion, right to restriction of processing, right to object to processing, right to data portability, revocation of consent, blocking and deletion of their personal data as well as the right, in the case of acceptance of an unlawful file a complaint to the competent authority.

The data stored with us will be deleted as soon as they are no longer necessary for their purpose determination and are not subject to any legal retention obligations.

13. No warning without prior contact

Should contents or the presentation of these pages infringe third-party rights or statutory provisions, we ask for a corresponding message without cost note. The elimination of an infringement of intellectual property rights by these owners may not take place without consent.

VIP-Hospitality Sportainment guarantees that the rightly disputed passages will be removed without any need for legal assistance. Thank you very much for your cooperation.

14. Changes to data protection

We reserve the right to change the privacy policy in order to adapt it to changed legal situations, changes to the service and data processing. However, this only applies to declarations concerning data processing. If users’ consent is required or if the data protection agreement contains provisions for the contractual relationship with the users, the changes are only made with the consent of the users.

Users are requested to inform themselves regularly about the content of the data protection declaration.

15. Contact person & contact option

If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a particular use of data, please contact us directly using the contact details in our imprint.

Status: September 2018


Office Monheim

VIP-Hospitality Sportainment GmbH

Rheinpromenade 10, 40789 Monheim

Telefon:  +49  2173  999  40  81

Mobil:  +49  (0)  160  448  888  1

Mobil:  +49  (0)  160  977  864  77

VIP-Hospitality Sportainment GmbH

Managing Director Daniel Niepmann

VAT.ID-NR: DE266533878 / HRB 100272 District Court Dusseldorf

The European Commission provides a platform for online dispute resolution (OS), which you can find at http://ec.europa.eu/consumers/odr We are willing to participate in an out-of-court arbitration procedure. The Federal Universal Arbitration Board at Zentrum Schlichtung e.V., Strassburger Straße 8, 77694 Kehl am Rhein, http://www.universalschlichtungsstelle.de is responsible.

E-mail: info(at)vip-hospitality.de


Accountability for content

The contents of our pages have been created with the utmost care. However, we cannot guarantee the contents’ accuracy, completeness or topicality. According to statutory provisions, we are furthermore responsible for our own content on these web pages. In this matter, please note that we are not obliged to monitor the transmitted or saved information of third parties, or investigate circumstances pointing to illegal activity. Our obligations to remove or block the use of information under generally applicable laws remain unaffected by this as per §§ 8 to 10 of the Telemedia Act (TMG).

Accountability for links

Responsibility for the content of external links (to web pages of third parties) lies solely with the operators of the linked pages. No violations were evident to us at the time of linking. Should any legal infringement become known to us, we will remove the respective link immediately.


Our web pages and their contents are subject to German copyright law. Unless expressly permitted by law, every form of utilizing, reproducing or processing works subject to copyright protection on our web pages requires the prior consent of the respective owner of the rights. Individual reproductions of a work are only allowed for private use. The materials from these pages are copyrighted and any unauthorized use may violate copyright laws.

Right of withdrawal

In order to exercise your right of withdrawal, you must inform us (VIP-Hospitality Sportainment GmbH, Rheinpromenade 10, 40789 Monheim am Rhein, Germany, [email protected], telephone: 49 217 326 542 65, fax: 49 211 569 278 2) by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the following model revocation form, which is not mandatory.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of withdrawal

If you withdraw from this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery to the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your withdrawal from this Agreement. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

If you have requested that the Services commence during the cancellation period, you will be required to pay us a reasonable amount representing the proportion of the Services already provided by the time you notify us of the exercise of the right of cancellation in respect of this Agreement compared to the total amount of Services provided under the Agreement.

The right of withdrawal does not apply to the following contracts:

  1. Contracts for the provision of services, including financial services whose price depends on fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period, in particular services relating to shares, units in open-ended investment funds within the meaning of Section 1 (4) of the German Investment Act and other tradable securities, foreign exchange, derivatives or money market instruments.
  2. Contracts for the provision of services in the areas of accommodation for purposes other than residential purposes, the transport of goods, motor vehicle rental, the supply of food and beverages and the provision of other services in connection with leisure activities, if the contract provides for a specific date or period for the provision, are not subject to the statutory right of revocation (section 312g (2) sentence 1 no. 9 of the German Civil Code). This means that if VIP-Hospitality Sportainment GmbH offers services in the field of leisure activities, in particular reservations/tickets for events, there is no right of withdrawal. Each order of reservations/entrance tickets is therefore binding immediately after confirmation by VIP-Hospitality Sportainment GmbH and obliges to accept and pay for the tickets ordered.
  3. Contracts for the procurement of admission tickets. Admission tickets are securities in the sense of civil law. Accordingly, they are small bearer securities if the presentation of the ticket alone entitles the holder to enter the stadium.

Sample revocation form

(If you want to cancel the contract, please fill in this form and send it back).

  • To VIP-Hospitality Sportainment GmbH,Rheinpromenade 10, 40789 Monheim on the Rhine, Germany, [email protected], Fax: 49 211 569 278 2
  • I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
    Goods (*)/the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only in the case of communication on paper)
  • Date

(*) Delete as appropriate.


We ship insured with UPS and the shipping is usually done at least 10 days before the event. The shipping costs nare as follows:

Delivery time of tickets: within Germany 1-3 days, within the European zone 3-5 days, for all others - 7-10 days

National within Germany: 15,00 EUR ( excl. 19% VAT)

Within the EU except Germany: 25,00 EUR (excl. 19% VAT)

International to all other countries: 45,00 EUR (excl. 19% VAT)

There are no shipping costs for digital products